The Social Security Administration (SSA) reversed its decision to limit phone services for benefit management after facing ...

Changes to direct deposit info must be done online or in-person starting April 14. Plans to end claims processing by phone ...

The immigrants who have requested a reversal and been reinstated in Social Security databases include a Haitian asylum seeker ...

Seniors can no longer change their direct-deposit information over the phone and confusion reigns about what other functions ...

Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be ...

The SSA reversed its policy of requiring online authentication for benefits and direct deposit changes, reinstating phone service.

Instead, such changes must be made either online or in-person at a Social Security office. Second, the agency has walked back on plans to reduce over-the-phone services for handling claims.

Social Security will now conduct an anti-fraud check on all phone applications for benefits ... policies have also left the agency’s customer service representatives unclear about what to ...

This has resulted in challenges with finding a reliable way to contact the SSA over the phone ... to use their My Social Security account will be required for certain services.

In April 2025, conflicting reports about changes in how the Social Security Administration communicates with the public spread confusion online. Per news reports, an SSA regional commissioner ...