I flew from Miami to Rome on ITA Airways recently with my wife. I paid an extra $160 for two upgraded seats. ITA Airways changed the type of aircraft, so we were downgraded to economy class.

ITA Airways understands that travel plans often change. If you booked your flight via their website or mobile app, you can change your flight or get a refund. Just be sure to check the fare rules ...

♨️ 1-800-689-1865 To ensure a smooth process, act promptly by contacting ITA Airlines through their website, mobile app, or directly by dialing ♨️ 1-800-689-1865. Additional documentation ...