The role of a concierge may seem dated, but it's a respected title in the hotel world—and we polled a few experts to explain ...

On occasion, just asking at the front desk when checking out can lead to resort fees being taken off the final bill. The Federal Trade Commission requires hotels to disclose resort fees up front.

It all started when no one was at the front desk to greet them ... friends had driven straight to the hotel after the bars closed, they would have found a desk clerk on duty.

A Black man who tried to use the bathroom in the lobby of a Thornton hotel in the middle of the night two years ago alleges in a newly filed lawsuit that a front desk clerk called him a racist ...

Share CIC Hospitality is opening 30 boutique Aiden by Best Western hotels in Scandinavia, but they won’t come with staff in the flesh and blood standing at the front desk. Instead, the front ...

Video surveillance from the hotel showed Medof arriving and entering an elevator at about 2:10 a.m., then Duarte arriving at the front desk less than 15 minutes later. The woman “asked if Medof ...