As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Other announced local events include Girl Power, a Ruby Masquerade Gala and more. Read about other community and business ...

Cisco launched a local Point of Presence (PoP) for its Webex Calling and Webex Contact Centre services in South Africa, a move that strengthens the company’s cloud and customer experience capabilities ...

5 Where is the workshop being held? The workshop will be held from 9 a.m. to 4 p.m. Saturday, Feb. 1 at the Choctaw Nation’s McAlester Community Center located at 3274 Afullota Hina.

The episode was hosted by comedic legend Dave Chappelle ... The femcee returned to her alma mater to donate $25,000 and was surprised with a media center named in her honor. She ended the year signing ...

Founded by Jared Taylor in 1990, the New Century Foundation is a self-styled think tank that promotes pseudo-scientific studies and research that purport to show the inferiority of blacks to whites.

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On January 13, 2025, the U.S. Department of Commerce’s Bureau of Industry and Security (BIS) released a highly anticipated update to the Biden-Harris Administration’s AI and semiconductor export ...

In early November, The Charitable Foundation of Aiken kicked off its fourth year with an evening at the Aiken Center for the Arts. Nearly 100 people attended. During the event, the foundation ...

(Editor's Note: A previous version of this story contained incorrect information about the current ownership of the Valley Dale Ballroom.) Once located on the far outskirts of Columbus, on the ...