As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Coherent (NYSE:COHR) shares surged 13% during early Thursday action as data center and telecom demand drove higher than expected results for Q2 fiscal 2025 and beyond. "For our fiscal second quarter, ...
CallTrackingMetrics Welcomes Chris Lafferty as New Vice President of Product and Customer Experience
Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...
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