According to a 17 February post on X, Nugget was built over three years as an internal tool and powers more than 15 million support interactions per month for Zomato, Blinkit and Hyperpure.

Shifting CRM from a System to a Strategy To fully realize the potential of CRM, firms must shift their approach from viewing it as just a system to integrating it as a core part of their business ...

The conversion rate stayed unchanged even though Blinkit acquired thousands of high-ASP SKUs because its take rate strategy remained tied to past category rate decisions as per reports.

As our digital focus month begins, Ash Rishi shares his belief that CRM is not a solution, but in fact a strategy in pharma marketing. He also shares his top five reasons as to why a dedicated CRM ...

Use your CRM data to create these reports. 4. Implement decisions based on CRM data Create business strategies and make data-driven decisions based on information recorded in your CRM database.

According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like being on a team of rowers. “We will not get where we’re going unless we all pull ...

While working at IBM, Shivakrishna played an important role in executing CRM strategies for a automotive manufacturer, that resulted in reduction in global operational costs, streamlining ...

Ahead of the summer season, quick commerce platform Blinkit has started delivery of air conditioners (ACs) in Delhi-NCR, its CEO Albinder Dhindsa announced on Saturday. In a post on social media ...

ServiceNow's acquisitions of Moveworks and Logik AI reaffirm just how serious they are about being a leader in the Agentic Era of CRM. But what else do they need to do for that to really happen?

Sorted. However, many users are complaining that this convenience may come at a cost. A Reddit user recently shared their frustration with Blinkit, claiming they received significantly less than what ...

Personal customer relationship management (CRM) software helps individual users organize, manage, and track their contacts, schedules, and communications. These platforms possess features like a ...

Determined to uphold tradition, Ibrahim quickly orders Fortune Biryani Special Basmati rice through Blinkit and takes charge of the cooking. As the family gathers to enjoy the meal, Taufiq Chacha ...