After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust. Of the many things that can help drive sales ...

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

Founders can successfully build a business in a saturated, highly competitive market. They just need the right strategies to stand out.

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

That’s why companies focus on excellent customer service. A great customer experience keeps a business’s current customers happy and satisfied. However, while great customer service is crucial, ...

Paramount Industrial Tools & Fasteners Ltd, engineering, manufacturing, and trade merchants serving Stafford, Stoke-on-Trent, ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...