Amazon announced it will launch more than two dozen satellites into space this month as part of its mission to provide ...

As manufacturing becomes increasingly complex and globally distributed, digital after-sales service is no longer a ...

After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to ...

Soon to merge UK operator reveals business unit benchmark that it says has successfully disrupted the traditional B2B space ...

As retail and foodservice operators continue to feel the pinch of labor and supply chain issues, wholesalers step in to fill ...

Georgia Power was ranked number one for business customer satisfaction among large utilities in the South by J.D. Power in ...

Winners of the 2025 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from March 7 through March 31, with the highest ...

State Bank of India aims to integrate agentic AI for customer interactions as part of its long-term technology strategy.

To effectively drive business performance, and remain compliant with KYC and AML regulations, it’s vital financial institutions recognise the numerous issues caused by bad customer data, and follow ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Modern business requires companies to adopt efficient and smooth communication methods to achieve dominance in today's ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...