The food delivery firm cuts up to 600 customer support jobs as the company experiences a growth slowdown in the core business ...

A major factor contributing to this decline is Blinkit, Zomato’s quick commerce division, which has been bleeding cash due to ...

The job cuts come less than a year after the company hired the employees under the ZAAP. A majority of the employees failed ...

Zomato, the popular online food delivery platform, has reportedly laid off up to 600 customer support employees, just a year ...

Zomato lays off 500-600 employees, introduces AI customer support platform, and transitions remaining staff to other roles.

Zomato has let go of about 600 customer service representatives within a year of their hire, reportedly. This action was ...

Deepinder Goyal is diversifying business to get as much share of consumer wallets as possible - Issue Date: Mar 30, 2025 ...

The layoffs have occurred across Gurugram and Hyderabad, leading to growing concerns among the remaining employees about the ...

Zomato recently also launched Nugget - an AI-powered customer support platform for businesses across the globe.

This is also happening due to increased usage of artificial intelligence (AI) in its customer services function ...

Zomato is struggling with slowing growth in its core food delivery business due to a decline in consumer spending and difficulties in expanding beyond the top eight cities.