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Stanford expert breaks down Air India CEO’s Ahmedabad crash apology: What bosses should learn about saying sorry?
In the aftermath of the Air India crash, communication professionals examine CEO Campbell Wilson’s apology as a case study in ...
The right—and wrong—way for bosses to apologize: ‘Timing is everything,' says communication expert
Whether you’re a big-time CEO or a middle manager of a small team, giving heartfelt, sincere apologies is important. Here’s ...