View from the Wing reports some flights will have a single employee at the gate, along with changes to a key service center.

While Muniz was able to receive instant contact from the airline, it doesn't seem like many passengers will receive the same ...

Summer travel season is always busy, but American Airlines is reportedly making a move that could make things a bit more ...

Several social media users reacted to a claim that American Airlines is cutting airport customer service hours ...

Long-haul first class with a glass of Champagne in hand is the slowly dying dream of many travelers, with carriers like ...

American Airlines had a higher complaint rate, with six complaints per 100,000 passengers, while United Airlines recorded ...

Long-haul first class with a glass of Champagne in hand is the slowly dying dream of many travelers, with carriers like American Airlines ... the airline’s Chief Customer Officer Heiko Reitz ...

Zipline's facility is a bit different. It's utterly stunning, situated among the pastures of a ranch that sprawls over nearly ...

According to a Facebook post, a customer reported speaking with someone who falsely claimed to work for Erie international Airport and offered to switch their American Airlines ticket to a Breeze Airw ...