Telemarketers and scammers sometimes use a technique called spoofing to make their number appear like a local caller or ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Both companies called their solution the Branded Call Display, which has now matured to add another layer of trust to ...

Q4 2024 Earnings Call Transcript February 6, 2025 Hub Group, Inc. reports earnings inline with expectations. Reported EPS is ...

Q4 2024 Earnings Call Transcript February 6, 2025 Expedia Group, Inc. beats earnings expectations. Reported EPS is $2.39, ...

While shootings and gun-related homicides increased in Jamestown in 2024, calls for service for both the city police and fire departments decreased. City police officers responded to 10.7% fewer calls ...

The County Sheriff's Office is now turning away some calls for help, and mental health advocates and even firefighters are ...

The FCC has proposed a $4,492,500 fine against VoIP service provider Telnyx for allegedly allowing customers to make ...

The new AT&T caller ID service will allow businesses to display short messages to customers to explain the nature of their call.

The Muscatine Fire Department says it responded to over 5,513 calls for service during 2024 or just over 15 calls per day.

Outgoing CISA chief Jen Easterly called on buyers to demand better security standards from their software suppliers. The Security Think Tank considers what better means, and what best practice for ...

Over 50 years ago, in a historically Black neighborhood in Pittsburgh, a little-known group of trailblazers changed emergency ...