The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Brian Bade, CEO of Reliance Digital, highlighted at The Great India Retail Summit 2025 how AI is revolutionizing retail. He ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Anurag Kumar, Chief Growth Officer, Eureka Forbes, shares why premiumisation is an integral part of the brand’s strategy, the ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

“AI is still the No. 1 thing that people have talked about,” says David Singer, global vice president of go-to-market strategy at Verint. “In the last couple of years, there were a number of AI pilots ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

MyRepublic, one of Asia-Pacific's leading digital-first telcos, announced the launch of Pocket Rocket Adventures, an industry ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...