Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

Mike Cannon-Brookes, Atlassian (from Team 25 livestream) Two new products developed in-house, two new bundles of existing apps, and free access to its Rovo AI agent — Atlassian has plenty of product ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Broadband customer service ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when ...

Customers, for their part, are not helping. In this year’s National Customer Rage Survey, another gauge of sentiment, 17% of customers admitted to being “uncivil” in their interactions with ...

A conversation summary generated by Copilot in Microsoft Dynamics 365 Customer Service captures key information like the customer’s name, the issue or request, the steps taken so far, the case status ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities.

T-Mobile came out on top in J.D. Power's 2023 Wireless Customer Care Survey, which ranked the wireless carriers on their customer service.