Artificial intelligence (AI) is starting to play a real role in how Yorkshire’s fastest-growing companies operate.

Bharat Sanchar Nigam Limited (BSNL) announced April as "Customer Service Month" - a nationwide initiative dedicated to ...

As retail and foodservice operators continue to feel the pinch of labor and supply chain issues, wholesalers step in to fill ...

It was 2024—a point at which most people in America considered the pandemic long since over. But it wasn’t for me. Some days, ...

From the first person you speak to when you pick up the phone, to the very last, the Classic Aire Care team strives to show you the best service possible.

Endurance, autopom!, Carchex, Everything Breaks, and Omega Auto Care were our picks for the best extended car warranty ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Beneficiaries now have until April 30 to obtain referral approval and point-of-service waivers and provide payment ...

The renewable energy industry has seen remarkable growth in recent years, with solar power becoming one of the most widely adopted clean energy solutions. As more homeowners and businesses look for ...

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Observe.AI, the leading AI Conversation Intelligence platform for contact centers, today announced the general availability of the company’s VoiceAI agents, capable of automating all customer ...