Faced with countless brands offering similar services and persuasive salespeople, what can you do to attract customers to ...

A simulated buyers journey shows how ChatGPT search influences B2B buying through research, decision-making and vendor discovery. The post How ChatGPT search reshapes the B2B buyer’s journey appeared ...

Consumer engagement has entered a new era where inspiration meets action, and platforms like Pinterest are leading the charge ...

Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information (like names, order numbers, shipping information, and more). This means ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

ETtech HUL-Minimalist acquisition: Mohit and Rahul Yadav, cofounders, Minimalist Hindustan Unilever Limited (HUL) said it will acquire a 90.5% stake in direct-to-consumer beauty brand Minimalist for ...

The elusive and highly-valuable Secret Rare cards from the Pokemon TCG’s upcoming Battle Partners/Journey Together set have leaked online ahead of their official release, thanks to fans with ...

A collector on Reddit posted images of three cards from the upcoming Journey Together set, providing the first look at these cards in English. The three cards, Hop’s Cramorant, Lillie’s Pearl ...