Bengaluru: Artificial intelligence, or AI, won’t take away your job. But someone using AI tools might. Most people typically relate the ‘someone’ in this oft-repeated maxim to a human.

For years, customer relationship management (CRM) in law firms has often been viewed as a glorified Rolodex — a necessary but often underutilized system primarily seen as a data repository.

Zomato’s quick commerce arm, Blinkit, has emerged as a leader in India’s rapid delivery market, capturing a significant 40-45% market share, according to CEO Deepinder Goyal. Despite fierce ...

ServiceNow's acquisitions of Moveworks and Logik AI reaffirm just how serious they are about being a leader in the Agentic Era of CRM. But what else do they need to do for that to really happen?

He spent a week working as a delivery worker for Zepto and Blinkit. In a unique experiment, a Delhi man spent a week working as a delivery worker for Zepto and Blinkit to gain a deeper ...

The Indian quick commerce competition intensifies as platforms make modifications to commission structure to enhance their economic efficiency. Blinkit and Zepto function as prominent market ...

As our digital focus month begins, Ash Rishi shares his belief that CRM is not a solution, but in fact a strategy in pharma marketing. He also shares his top five reasons as to why a dedicated CRM ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information ...

According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like being on a team of rowers. “We will not get where we’re going unless we all pull ...

Indian consumer products distributors have filed an antitrust complaint against quick-commerce platforms BlinkIt, Swiggy Instamart, and Zepto. They allege deep discounting practices harm smaller ...

In an era where innovation and technology are intricately linked, leaders who drive meaningful innovation are indispensable. Shivakrishna Deepak Veeravalli, an experienced professional Cloud and ...

Ahead of the summer season, quick commerce platform Blinkit has started delivery of air conditioners (ACs) in Delhi-NCR, its CEO Albinder Dhindsa announced on Saturday. In a post on social media ...