The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust. Of the many things that can help drive sales ...

The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. It’s common business knowledge that it’s cheaper to retain a current customer than ...

Social media has made it easier than ever to reach out to your favorite brands for help — but the local Better Business ...

But the Better Business Bureau warns that scammers are now taking advantage – and creating fake customer service accounts on ...

The Office of the Maryland Comptroller announced Thursday that its launched a new website.Officials say the new modernized ...