The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

These businesses can cater to individuals — personal service businesses may target homeowners, tourists and families — or ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

Many 23andMe customers signed up to the genetic testing service in hopes of learning fun or interesting information about their past. But consumer advocates are now urging those users to request the ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

Paramount Industrial Tools & Fasteners Ltd, engineering, manufacturing, and trade merchants serving Stafford, Stoke-on-Trent, ...

There are five ways to achieve this: Omni-channel accessibility refers to customers’ ability to interact through multiple ...

Why Dell Technologies, SimpleClosure, and Adobe are among Fast Company's Most Innovative Companies in business services for ...