The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

These businesses can cater to individuals — personal service businesses may target homeowners, tourists and families — or ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Social media has made it easier than ever to reach out to your favorite brands for help — but the local Better Business ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

Award-winning Mid Ulster company, McNicholl Caravans, has recently been recognised for its outstanding customer service at ...

PayU, one of India's leading digital financial services providers, has announced its strategic focus on the adoption of ...

Social media has made it easier than ever to reach out to your favorite brands for help — but the local Better Business Bureau is warning that impostors are using the convenience of social media to ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

There are five ways to achieve this: Omni-channel accessibility refers to customers’ ability to interact through multiple ...