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Heathrow T5 is like a zoo - I splash out on the airport's £3,800 VIP 'Windsor' terminal instead. It has a secret entrance, a personal butler and I'm driven to the plane in a BMW
The last time I went through the main entrance at Heathrow was a few years ago, and I thought it was a disaster. It’s a zoo of an airport. ‘British Airways [whose home is T5] does a great job, but ...